Honest and competent.
Honest, competent and friendly. Shops like this are the reason I will always go to a genuine independent guy over a dealership. They are knowledgeable and obviously care about their customers. Despite being constantly busy, they always take the time to discuss the issues, make sure you understand and are comfortable and work out the best way forward with you.
Specifics of my experience: My Jeep had a loud clunk and threw some transmission codes. Since it was a new (to me) car, I took it to the dealer. They told me there were a range of issues, and quoted me well over $3,000 to fix it. When I talked to them about it, they described things that didn't quite make sense (I won't say they lied, but..). Since Barry at Superior had previously given me honest and free advice on another issue, I brought the car here. They told me what was, and was not an issue (dealership claimed the low range actuator was inoperable, but Barry was able to work it multiple times) and what did need to be addressed (and how to address it properly). Explained every issue and different options at every step. In the end, the work they did was half the cost of the dealership quote for the same work ($1K vs $2K) and a third to a quarter of what the dealership wanted me to spend. - John W (5 star review found on Google)
Thank you for visiting Superior Transmissions in Silver Spring, MD. Count on our automotive repair technicians to keep your car, truck, suv, or van on the roads longer and safer.